“Microsoft’s controlling behavior has been characteristic of monopolists throughout history. Rather than change with the market, they try to bend the market to their will. In the end, the companies themselves wound up bending to the breaking point.” …
“Two classic examples are Western Union, which tried to ignore the telephone, and IBM, which initially closed its eyes to the revolution in personal computing.”
Charles Haddad makes some great points in this article about the arrogance of monopolistic companies like Microsoft (link at end), not the least of which are the excerpts above….